**The problem it solves** Hotels and vacation rental managers struggle to collect pre-arrival payments, security deposits, and upsells without manual effort, while chargebacks and failed payments erode revenue. **What Charge Automation does** Charge Automation is a Toronto-based hospitality payment and guest experience platform founded in 2015, serving hotels and short-term rental operators globally. **How it works** The core capability is end-to-end automated payment collection: outstanding balances, security deposit pre-authorizations, and releases are triggered automatically against 120-plus connected gateways without touching the property management system. Layered on top are online check-in and checkout with biometric ID verification and e-signatures, a branded digital guidebook web app, one-click upsell offers such as early check-in and late checkout, chargeback fraud protection backed by guest identity records, guest registration and authority-reporting compliance, and smart-lock access-code management. **Who it's for** Property managers and hotel operators of any scale who want to automate the full payment and pre-arrival workflow, reduce chargebacks, and generate upsell revenue without replacing their existing PMS.
Listed on STR Market Map, the short-term-rental software marketplace.