str market mapHotels and vacation rental managers collect balances, security deposits, guest IDs and rental agreements by hand before each arrival, and chargebacks or failed card payments surface only after the guest has checked out.
Charge Automation is a guest experience and payments platform for property managers and hotels. It combines online check-in and checkout, automated payment collection, security deposits or damage waivers, upsells, a branded guidebook, a unified inbox and guest screening in one product that sits on top of the existing property management system.
Reservations sync in real time from a connected PMS or channel manager such as Guesty, Hostaway, Lodgify, OwnerRez, Mews or Cloudbeds. Before arrival, guests complete a check-in flow that collects their details, runs biometric ID verification matching a passport scan to a live selfie, captures an e-signed rental agreement and takes the outstanding balance. Operators choose per booking source or property whether guests place a refundable security deposit pre-authorisation or buy a non-refundable damage waiver. Payments run through more than 130 supported payment gateways, with payment links, pre-authorisation holds, split payments for tourist tax or resort fees, and chargeback fraud protection. One-click upsells such as early check-in or transfers are offered before and during the stay. Smart lock access codes are issued for brands including Nuki, Salto, Schlage and TTLock, and guest registration data can be reported to local authorities. The interface is available in EN, FR and ES.
Vacation rental managers, bed and breakfasts and hotels that want pre-arrival payments, deposits, ID checks and upsells automated without replacing their PMS.
Listed on STR Market Map, the short-term-rental software marketplace.