**The problem it solves** Enterprise hotels and STR operators handle guest communication across many channels including SMS, email, WhatsApp, OTA threads, and inbound phone, and stitching together separate tools for each channel is impractical at scale. **What Conduit AI does** Conduit (formerly HostAI) is an AI-powered guest communication platform for hotels and short-term rental operators, founded in San Francisco and backed by Y Combinator. The platform automates guest messaging across 77,000+ properties through a single AI system covering text, email, OTA messaging, WhatsApp, and inbound voice calls. **How it works** Conduit covers the full communication lifecycle: booking confirmations, pre-arrival instructions, in-stay support, and post-checkout review requests. Its voice AI capability handles inbound phone calls, processing intent in real time and routing to human staff when needed. For service requests requiring action, the AI creates tasks for team members directly from conversation context. Predictive upsell logic identifies moments to offer add-ons such as airport transfers and late checkouts. PMS integrations include Hostaway, Guesty, OwnerRez, Cloudbeds, Mews, and Opera, and the platform connects across 30+ communication channels. Custom pricing is available; a published Growth plan is listed at $500 per month. **Who it's for** Enterprise-scale hotels and STR operators managing large property portfolios who need AI voice, multi-channel automation, and workflow customization across all guest communication in one platform.
Listed on STR Market Map, the short-term-rental software marketplace.