**The problem it solves** Hospitality operators have reviews scattered across Google, Booking.com, TripAdvisor, and other platforms, with no central way to collect post-stay feedback, surface satisfaction trends, or publish verified reviews on their own websites. **What Customer Alliance does** Customer Alliance is a review-management and guest-feedback platform built primarily for hotels and other hospitality businesses. It collects reviews from external sites, runs customisable post-stay surveys, aggregates CSAT across touchpoints, and provides an AI hub to summarise and act on review content. **How it works** The platform pulls reviews from connected channels (Google, Booking, TripAdvisor and similar) into a unified inbox. Operators trigger post-stay survey flows by email or SMS, watch CSAT trends in dashboards, and use AI-assisted reply drafting to maintain response rates. Verified reviews can be published as widgets on the operator's own website for direct-booking SEO and trust signals. **Who it's for** Mid-market and upscale hotels and hotel groups across Europe that want a single reputation-management and survey platform, along with the analytics to act on it. Industry coverage extends beyond hospitality into healthcare, automotive, and insurance.
Listed on STR Market Map, the short-term-rental software marketplace.