**The problem it solves** STR managers spend hours on repetitive guest messaging across multiple OTAs and miss upsell opportunities because their team can't reply at every optimal moment. **What GuestLabs does** GuestLabs is an AI-powered guest engagement and automation platform for short-term rental operators and hotel managers. The platform reduces manual communication workload while driving ancillary revenue through automated upsells, and consolidates messages from multiple booking channels into a centralised workflow. **How it works** An AI chatbot trained on individual property listings and custom knowledge bases handles guest inquiries autonomously around the clock in 95+ languages. A unified inbox consolidates messages from OTAs, email, WhatsApp, SMS, and social media, with auto-assignment to departments or team members. Automated upsell workflows send offers for early check-in, late checkout, booking extensions, and gap night fills at optimal moments. Drag-and-drop digital guidebooks include interactive maps, photos, videos, and local attraction links. A task and incident management module generates service tickets from guest messages and tracks resolution. Integrations include Hostaway and OwnerRez. **Who it's for** Short-term rental property managers and hotel operators managing multiple properties across booking channels who need a scalable communication layer.
Listed on STR Market Map, the short-term-rental software marketplace.