**The problem it solves** Hotel and hostel operators managing guest requests, maintenance tasks, and pre-arrival communications across SMS, email, WhatsApp, and social media face missed messages and slow responses when each channel needs a separate app or inbox. **What GuestTalk does** GuestTalk is a Waterbeach, Cambridgeshire-based guest communication platform, founded around 2018, that gives hotel and hostel operators a single inbox consolidating SMS, WhatsApp, email, and social media messages, serving properties from small B&Bs to chains of up to 5,000 rooms. **How it works** The platform aggregates inbound guest messages from all channels into one dashboard on laptop, PC, or mobile. Features include automated message sequences for door codes, breakfast times, and check-in instructions; smart surveys linkable to TripAdvisor and other review sites; personalized bulk marketing messages; team messaging; and digital door-lock integration via RemoteLock. PMS integrations cover Cloudbeds, Mews, SiteMinder, eviivo, Beds24, Little Hotelier, Protel, Staah, and Booking.com. Monthly pricing runs from about 31.90 pounds for up to 10 rooms to about 385 pounds for up to 300 rooms. **Who it's for** Hotels, hostels, and B&Bs in the UK and internationally seeking a low-cost, multi-channel guest messaging tool, and operators wanting upsell, survey, and marketing capabilities without a full guest-experience platform.
Listed on STR Market Map, the short-term-rental software marketplace.