**The problem it solves** STR hosts on OTA platforms lack a standardised pre-check-in process to verify ID, collect rental agreements, and offer damage protection, leaving them exposed to disputes and missed revenue. **What Happy Guest does** Happy Guest is a guest management platform for Airbnb hosts and short-term rental operators that automates the pre-check-in process, collects guest identity and rental agreements, and handles damage protection without requiring guests to download an app. **How it works** Automated online check-in flows collect contact information, ID verification, and signed rental agreements before guests receive check-in details. Damage waiver and security deposit options let guests choose their preferred protection method, with integration to leading damage waiver providers so that protection becomes recurring revenue per booking. Automated ID collection and storage, digital guidebook delivery, OTA and PMS integrations for workflow automation, and upsell capabilities within the guest onboarding flow are included. Integrations include Guesty, OwnerRez, and Hospitable, among others. **Who it's for** Individual Airbnb hosts through to mid-size property management companies in Italy and globally who want to standardise pre-arrival, reduce damage exposure, and collect required guest data across both direct and OTA bookings.
Listed on STR Market Map, the short-term-rental software marketplace.