**The problem it solves** Vacation rental hosts and boutique hotel operators spend significant time answering repetitive guest questions and managing printed house guides, with no scalable way to deliver upsells or local recommendations between booking confirmation and checkout. **What Holiday Hero does** Holiday Hero is a Dutch guest experience platform that enables operators to create digital guidebooks and deploy a branded guest app covering the full post-booking stay journey, accessible to guests without an app download. **How it works** Operators build a digital guidebook by importing data from an existing Airbnb or TripAdvisor listing in under five minutes, then organize property information, check-in instructions, house rules, and local recommendations in a structured mobile-optimized interface. An upsell module allows hosts to offer late check-outs, early check-ins, and local experiences directly within the guidebook. Automated messaging sends guests the guidebook link pre-arrival. The platform integrates with property management systems including Hostaway to pull reservation data for personalization. **Who it's for** Vacation rental hosts and property management companies that want to standardize the guest journey across a portfolio and reduce manual inquiry handling without building a custom application.
Listed on STR Market Map, the short-term-rental software marketplace.