**The problem it solves** Hotels struggle to collect, consolidate, and act on guest feedback in real time: satisfaction surveys go unanswered, reviews across Booking.com, TripAdvisor, and Google are managed separately, and operational incidents escalate before staff are alerted. **What myHotel does** myHotel is a Latin American guest experience platform, headquartered in Santiago, Chile, that centralizes satisfaction measurement, online reputation management, operational case tracking, and AI-assisted guest communication for hotels and short-term rental properties across the region. **How it works** The platform sends automated guest surveys by email, WhatsApp, and QR code, then applies semantic analysis to compute Net Promoter Score and classify responses. A reputation module aggregates reviews from Booking.com, TripAdvisor, and Google into one dashboard and drafts context-aware replies in the guest's language. When a negative response is detected, the platform opens a case, assigns a responsible team member, and tracks resolution, while a WhatsApp-based virtual concierge handles in-stay guest queries. The system integrates with more than 50 PMS systems and is available in Spanish, English, and Portuguese. **Who it's for** Independent hotels, boutique chains, and short-term rental operators across Latin America and Spanish-speaking markets seeking one platform for guest satisfaction, online reputation, and internal incident management, positioned as the guest-experience layer on top of an existing PMS.
Listed on STR Market Map, the short-term-rental software marketplace.