**The problem it solves** Hotel and vacation rental teams field the same routine guest requests around the clock: check-in times, WiFi passwords, late checkouts, and amenity questions. Handling these manually pulls staff from higher-value tasks and leaves guests waiting, particularly after hours and during peak check-in windows. **What Polydom does** Polydom is a US-based AI company founded in 2024 and headquartered in Brookline, MA, that builds Una, an AI agent for hospitality operators. Una handles inbound guest communication, reservation actions, and staff task creation across phone, web chat, WhatsApp, Telegram, Facebook, Instagram, email, and PMS inbox channels, 24 hours a day. **How it works** Una connects to property management systems including Guesty, Apaleo, Mews, Clock, Hospitable, Zeevou, and Profitroom, reading from and writing to those systems directly rather than forwarding messages for human review. The agent handles booking inquiries, stay extensions, upsell requests, owner-outreach qualification, and routine service requests in over 50 languages, and when a task falls outside its configured ruleset it escalates to a human and creates a staff task automatically. A published analysis from early 2026 covered 15,910 calls handled by Una across a European hotel network. Clients include extended-stay hotels, boutique mountain hotels, and serviced apartment operators in the US, UK, and Germany. **Who it's for** Hotel and vacation rental operators managing roughly 50 to 500-plus units that want around-the-clock guest coverage without adding headcount, particularly properties already running one of Una's supported PMS platforms.
Listed on STR Market Map, the short-term-rental software marketplace.