**The problem it solves** Hotel and short-term apartment operators face repetitive front-desk interactions: guests ask for WiFi passwords, opening hours, and directions; printed welcome materials go out of date; and check-in paperwork is handled manually. Smaller properties lack the budget for enterprise guest-experience platforms. **What SmartHotel does** SmartHotel is a Warsaw-based guest communication and digital guidebook platform for hotels and short-term apartments, founded in 2019. It gives properties a QR-accessible guest area covering remote check-in, digital property guides, mass messaging, service requests, payment links, and upsells, with an AI module built on GPT-4 that generates responses to guest questions and suggests replies for staff. **How it works** Guests access the platform by scanning a QR code on a room sticker or reception stand, with no app download required. Guests check in remotely, view property information, and message over WhatsApp, SMS, email, and chat, while staff work from an admin panel and mobile app. The AI module reads the digital guide to answer questions immediately. PMS integrations on the automation tier include Guestline, Mews, Protel, and Oracle; a Tedee integration enables remote door access; and Fiserv handles payment links. Plans run from $99 per month for the guide tier to $299 for the automation tier, with a SmartApartment plan at $8 per apartment per month. The platform interface is available in English, Polish, and Spanish. **Who it's for** Independent hotels, boutique properties, hotel groups, and short-term apartment operators in Poland and internationally, from small guesthouses to multi-hundred-room properties.
Listed on STR Market Map, the short-term-rental software marketplace.