**The problem it solves** Short-term rental hosts and property managers field a high volume of repetitive guest questions, covering Wi-Fi passwords, check-in instructions, appliance guides, and local recommendations, that consume hours per week and could be answered in advance if the information were easy to access before and during the stay. **What Touch Stay does** Touch Stay is a Burgess Hill, UK-based digital guidebook platform, founded in 2014 and acquired by Itrinity in 2024, that lets hosts and property managers create branded, mobile-friendly property guides shared by link or QR code with no app download, serving short-term rental hosts, property managers, B&B owners, and glamping operators worldwide. **How it works** Guides are created from templates using an AI content assistant, then delivered automatically to guests through PMS integrations with Guesty, Hostaway, Lodgify, OwnerRez, Avantio, Escapia, Hospitable, and Airbnb. The feature set extends beyond static content: a built-in AI chatbot answers guest questions using only the guide's own content, an upsell widget offers extras, a review prompt appears at checkout, and a CRM with contact collection supports direct rebooking, alongside a two-way messaging hub and a data dashboard. Pricing is per property or listing with a 14-day free trial, and the interface is available in English, German, Spanish, French, and Italian. **Who it's for** Short-term rental hosts and property managers of any scale, from individual owners to managers handling hundreds of properties, plus B&B owners, glamping operators, and international operators needing multilingual guest-facing content.
Listed on STR Market Map, the short-term-rental software marketplace.