**The problem it solves** Hotels and vacation rentals field a steady stream of repetitive guest questions before and during each stay, about check-in times, WiFi, local tips, and available services, which takes time from hosting and slows response times. **What Tourmie does** Tourmie is a Greek guest experience platform, founded in Heraklion in 2019, that gives each guest a branded no-download web app covering online check-in, a digital property guide, an interactive area map, automated pre-arrival and in-stay messages, upsell services, and an AI Guest Assistant. It serves both vacation rentals and hotels, with the interface in English and Greek. **How it works** The digital guest guide is the core: operators add property information, local recommendations on an interactive map, and a catalog of partner services, while the AI Guest Assistant answers guest questions around the clock from the guide content. Around it sit the booking and operations layers: a services marketplace with partners including Welcome Pickups for transfers, Stasher and Bounce for luggage storage, and Clio Muse for self-guided tours; smart-lock access through Nuki and TTLock; and automated messages over email, SMS, and WhatsApp. Reservation data syncs from 14 PMS and channel managers including Hostaway, Smoobu, Lodgify, Avantio, and Beds24, and a Greek-market module files AADE booking declarations. Pricing runs from a free single-property plan through paid tiers billed per property or per room. **Who it's for** Independent vacation rental hosts, boutique hotels, and small property management companies, with particular strength in the Greek market given the AADE compliance module and a local partner network, alongside international hosts.
Listed on STR Market Map, the short-term-rental software marketplace.