**The problem it solves** STR hosts and managers face financial exposure from guest damage and identity-related risk, with manual guest review impractical at portfolio scale across Airbnb, Vrbo, and direct channels. **What Truvi does** Truvi (formerly Superhog) is a London-based risk management platform for short-term rental operators, founded in 2019, that combines guest screening and damage protection in one automated system. It works across all booking channels, screens every booking in seconds, and integrates with property management systems including Guesty, Hostaway, Hospitable, Hostfully, Hostify, and Lodgify. The company reports protecting hundreds of thousands of properties. **How it works** The Know Your Guest screening process checks guest contact details, runs them against an internal watchlist of problem guests, and returns instant results in the booking report, with optional add-ons for biometric ID verification, criminal background checks against 2,400 or more US databases, and US sex offender registry checks. Damage protection activates per booking at operator-selected coverage levels from zero up to 1,000,000 USD, removing the need for a deposit or waiver. A dedicated claims team handles guest communication and recovery, settling claims in an average of 6.8 days and paying operators directly within 3 to 5 business days of settlement. Pricing is pay-per-booking, billed monthly on the booking's check-in month, with preset screening-and-protection programs or custom product combinations. **Who it's for** Individual hosts, small property managers, and large-scale STR operators needing systematic guest vetting and financial protection across Airbnb, Vrbo, direct booking sites, and other OTAs, particularly those managing higher-value properties or large portfolios.
Listed on STR Market Map, the short-term-rental software marketplace.