**The problem it solves** Hospitality businesses and small accommodations want 24/7 front desk coverage but cannot justify the cost of on-site staff at every location or shift, especially across multiple properties. **What Virtual Front Desk does** Virtual Front Desk is a cloud-based virtual reception platform that replaces or supplements physical front desk staff with an always-on digital kiosk experience. For the hospitality and STR sector, the company offers iRent, a specialized module that runs automated 24/7 check-ins for vacation rentals and short-term accommodations using video assistance, digital ID scanning, card payment processing, and e-signature capability. **How it works** Core platform capabilities include live video calls to a remote receptionist or automated agent, call forwarding to staff, SMS and email notifications, visitor identity capture, and outdoor kiosk station support. The iRent hospitality module handles the complete guest arrival experience without on-site staff, processing identification documents, collecting payments, and delivering property access information. The platform is deployed per station and accessed from any internet-connected device. Pricing is an all-inclusive subscription per active station at $109 per month, with a 30-day free trial for new accounts. **Who it's for** Short-term rental operators, boutique hotels, professional offices, public facilities, and tourism accommodations needing cost-effective 24/7 reception coverage across one or multiple properties without permanent on-site staff.
Listed on STR Market Map, the short-term-rental software marketplace.