**The problem it solves** Short-term rental operators spend significant time manually answering repetitive guest questions and miss opportunities to sell additional services after booking. Managing guest communication across multiple channels without a unified system leads to slow response times and missed revenue. **What CozyUp does** CozyUp is an AI-powered guest experience platform for short-term rental operators, used by more than 5,000 hosts, that combines automated multilingual messaging with an in-stay upsell engine, delivered through a no-download guest web app. The company is based in Bordeaux, France, and was founded in 2023. **How it works** After booking confirmation, guests receive a personalised web app, with no account or download required, containing arrival instructions, house rules, Wi-Fi details, and check-out steps. The built-in AI assistant, Alvin, replies to Airbnb and Booking.com messages in over 100 languages and handles more than 90% of inbound queries, alerting the host only when needed. The upsell module lets operators build branded stores offering additional nights, extra amenities, early check-in, late check-out, and local partner services, shared by chat, SMS, or in-property QR code, with payments processed through Stripe. CozyUp also covers security deposit collection and order validation rules. Pricing follows a commission model with no fixed fees: 7% from the host plus 7% from the guest, capped at 4.99 dollars per guest order. CozyUp connects to 16 channel managers and property management systems plus a direct Airbnb connection, and lists availability across more than 20 platforms. Named integrations include Guesty and Hostaway. **Who it's for** Professional short-term rental operators and property management companies with higher booking volumes where manual guest communication represents a material time cost.
Listed on STR Market Map, the short-term-rental software marketplace.