**The problem it solves** STR hosts answer the same guest questions in 5 different inboxes, miss responses outside business hours, and need automation that goes beyond canned templates without an enterprise PMS overhead. **What Hospitable does** Hospitable (formerly Smartbnb) is a property management platform for short-term rental hosts who list on Airbnb, Vrbo, Booking.com, and direct booking channels. Aimed at hosts managing smaller to mid-size portfolios who want strong automation without enterprise-grade PMS complexity. **How it works** Guest communication automation is the primary differentiator: Hospitable's AI inbox handles a large share of guest messages automatically, including booking confirmations, arrival and departure reminders, and review prompts. The system scans incoming messages for issues such as broken locks, leaks, or noise complaints and surfaces alerts to the host team. A fully automated AI Inbox mode allows the system to send replies without human review during specified time windows. Hospitable launched an MCP server in 2025, enabling connections to AI agents like Claude and ChatGPT for custom automation. The platform includes two-way channel sync with ARI management, iCal support, housekeeping task automation with auto-generated turns from checkouts, smart lock access code management, direct-booking website templates with a booking engine and payment processing, and basic revenue metrics. **Who it's for** STR hosts managing smaller and mid-size portfolios wanting automation-first operations without an enterprise PMS.
Listed on STR Market Map, the short-term-rental software marketplace.