str market mapSTR hosts answer the same guest questions in 5 different inboxes, miss responses outside business hours, and need automation that goes beyond canned templates without an enterprise PMS overhead.
Hospitable (formerly Smartbnb) is a property management platform for short-term rental hosts who list on Airbnb, Vrbo, Booking.com, and direct booking channels. Aimed at hosts managing smaller to mid-size portfolios who want strong automation without enterprise-grade PMS complexity.
Guest communication automation is the primary differentiator: Hospitable's AI inbox handles a large share of guest messages automatically, including booking confirmations, arrival and departure reminders, and review prompts. The system scans incoming messages for issues such as broken locks, leaks, or noise complaints and surfaces alerts to the host team. A fully automated AI Inbox mode allows the system to send replies without human review during specified time windows. Hospitable launched an MCP server in 2025, enabling connections to AI agents like Claude and ChatGPT for custom automation. The platform includes two-way channel sync with ARI management, iCal support, housekeeping task automation with auto-generated turns from checkouts, smart lock access code management, direct-booking website templates with a booking engine and payment processing, and basic revenue metrics.
STR hosts managing smaller and mid-size portfolios wanting automation-first operations without an enterprise PMS.
Hospitable released a split-payments capability that divides booking revenue between a property owner and their manager out of the same transaction, with each side paid at check-in rather than the manager collecting in full and settling later or the owner waiting for a monthly statement. Split payments were previously only possible through Airbnb's own infrastructure; the new feature extends them to Vrbo and direct bookings. It is on the Mogul plan for payments processed through Hospitable, supports United States bank accounts at launch, and the company says United Kingdom support is planned.
Event date: 2026-09-18 · Summary published: 2026-09-18 · Source: Travolution (original report)
Hospitable launched an Owner and Property Manager Marketplace in which owners describe their financial goals, preferred level of involvement and asset strategy and are matched with managers using operational data from Hospitable's own platform rather than location alone. Managers see an opportunities dashboard carrying owner requirements and projected revenue.
Event date: 2026-02-16 · Summary published: 2026-08-27 · Source: Short Term Rentalz (original report)
Hospitable raised more than 1.5 million dollars in a community round from about 100 customer and employee investors across 32 countries, rather than institutional venture capital. The company disclosed 22 million dollars in annual run rate.
Event date: 2025-09-30 · Summary published: 2026-08-17 · Source: PhocusWire (original report)
Listed on STR Market Map, the short-term-rental software marketplace.