**The problem it solves** Property managers and Airbnb hosts cannot be present for every guest arrival, cleaner visit, or contractor call-out, and coordinating physical key handovers across dozens of properties consumes significant time and introduces real security risk. **What KeyNest does** KeyNest is a London-based key management platform, launched in 2016, that gives short-term rental operators, estate agents, serviced apartment operators, and hotels a combination of hardware, software, and human support to automate physical key handovers and access tracking across properties. **How it works** The platform has three product lines: KeyNest Points, a public network of over 7,000 locker locations in 30-plus countries where guests, cleaners, and contractors collect or return keys 24/7 using a code; KeyNest Lockers, internet-connected steel lockers purchased or leased for installation inside a lobby or office; and KeyNest Cloud, an app-based software layer for tracking every key movement within an office or portfolio. All three integrate with Airbnb natively through Airbnb's HostAssist program, and the platform connects to major PMS systems via API. A fourth product, Guestcare, adds a 24/7 human answering service for STR operators. Pricing combines software subscription tiers, usage-based fees for the Points network, and one-time hardware costs for Lockers, and the company reports serving more than 70,000 customers across 300 cities. **Who it's for** Individual Airbnb hosts automating a handful of check-ins; property management companies running serviced apartment portfolios across multiple cities; estate and letting agencies tracking office key stocks; and corporate housing operators needing documented access trails. Strongest footprint in the UK, France, and Spain.
Listed on STR Market Map, the short-term-rental software marketplace.