Revinate

What problem does Revinate solve?

Hotels distributing across OTAs and direct channels accumulate guest data in disconnected silos, including PMS records, OTA booking fragments, and post-stay feedback, making it difficult to run personalized marketing campaigns or track reputation at scale.

What does Revinate do?

Revinate is a hospitality customer data platform (CDP) that ingests guest data from PMS systems and OTA channels into a unified engine, then uses it to power segmented email marketing, guest messaging, review management, and voice-channel reservation sales.

How does Revinate work?

PMS and OTA data flows into Revinate's data layer, where it is normalized into unified guest profiles. Revinate Marketing sends segmented email campaigns tied directly to reservation data. Revinate Chat provides a unified messaging inbox covering email, SMS, and OTA messaging in one place. Guest Feedback aggregates post-stay surveys and reviews from approximately 45 OTA and review platforms into a single inbox, applying NLP-based sentiment analysis to surface recurring operational issues. An AI feature, responseAI, auto-generates tailored replies to OTA reviews. Reservation Sales supports inbound voice booking with upsell and conversion workflows.

Who is Revinate for?

Independent hotels, hotel groups, and management companies with multi-channel guest relationships that need a single platform to consolidate guest data, run direct marketing, and manage reputation across many review sources.

• Type: Marketing
• Headquarters: Bend, US
• Integrations: 23
• Key features: Review Management, Revenue Dashboards, Guest Messaging, Sentiment & Issue Detection, Review Aggregation, Review Response Management

Listed on STR Market Map, the short-term-rental software marketplace.