str market mapBackground checks and ID verification alone fail to prevent problems in short-term rentals, because much property damage and rule-breaking comes from guests who already passed standard screening. The missing layer is behavioral history from prior stays.
Trustd is a guest trust-and-safety screening platform for short-term rentals, built by a team of data scientists and hospitality operators including an AI researcher and former Airbnb Superhosts. It is aimed at property managers and individual hosts who want deeper insight into guest behavior before accepting a booking.
The central capability is an AI-driven Trust Metric that aggregates and analyzes a guest's digital booking footprint across multiple channels and PMSs to produce an objective behavioral score, going past criminal records and ID checks to surface patterns such as repeated policy violations, damage history, and disruptive conduct. Alongside the behavioral metric, Trustd runs standard background checks including sex-offender registry screening. For enterprise managers the process is automated inside the PMS: a pre-filled authorization link is sent to the guest at booking and screening results appear directly in the PMS. Hosts without a PMS use a self-serve portal to generate authorization forms and receive results by email. Integrations include Hostaway, OwnerRez, Hospitable, and Tokeet.
Short-term rental property managers operating at enterprise scale through PMS integrations, and individual hosts managing one to three properties via the self-serve portal, primarily in the US market.
Listed on STR Market Map, the short-term-rental software marketplace.