**The problem it solves** STR property managers handling high message volumes need guest communication automation that goes beyond template-based auto-replies: resolving inquiries end-to-end, enforcing house policies, and identifying upsell opportunities without routing every message to a human agent. **What Aeve does** Aeve is an AI guest communication automation platform for short-term rental operators, founded in 2023 and headquartered in London. It uses multiple specialist AI agents working in parallel to handle inbound guest inquiries autonomously, with a focus on accuracy and policy enforcement rather than draft assistance. **How it works** During setup, Aeve ingests knowledge from existing conversations, listing data, and operator manuals automatically, with live deployment in 24 to 48 hours and no manual property configuration required. The platform's messaging layer handles inbound guest questions, enforces house policies, and routes escalations automatically, achieving 70 to 90% automation coverage within the first month. Built-in upsell capabilities cover gap night offers, early check-in, late checkout, and ancillary fees such as pet charges, with the AI identifying opportunities mid-conversation and following up automatically. Confirmed PMS integrations include Hostaway and Guesty, with direct API connections that sync properties, reservations, house rules, and past conversations. **Who it's for** STR property managers and short-let operators in the UK and internationally who manage high message volumes and want high automation coverage with policy guardrails and built-in upsell, particularly portfolios where consistent responses matter at scale.
Listed on STR Market Map, the short-term-rental software marketplace.