**The problem it solves** Hospitality operators managing properties across multiple booking channels and messaging apps, including WhatsApp, email, Booking.com messages, and Instagram, spend hours switching between platforms and translating guest enquiries, producing slow response times, missed messages, and staff burnout. **What chatlyn does** chatlyn is a Vienna-based AI communication hub for hospitality, founded in late 2022 by Nicolas Vorsteher, Michael Urbanek, and Matthias Haubner, that serves over 1,000 properties across 30 countries, including hotel chains, independent hotels, and short-term rental operators, and raised an 8 million euro Series A in 2025. **How it works** The platform centralizes guest communications from WhatsApp, email, Booking.com, Instagram, and webchat into one omnichannel inbox. Core capabilities include an AI assistant suite that drafts replies, responds to reviews, and translates inbound messages across more than 35 languages in real time; a WhatsApp newsletter tool for targeted upsell campaigns; an Automation Studio for building trigger-based guest-journey workflows from pre-arrival through post-stay; and a webchat widget with integrated booking. PMS integrations connect to Oracle Opera Cloud, Apaleo, Protel, and Mews, among others. **Who it's for** Independent hotels, hotel chains, short-term rental operators, and travel agencies in Europe and the MENA region seeking to centralize guest messaging, automate routine communications, and grow upsell revenue through WhatsApp and other channels.
Listed on STR Market Map, the short-term-rental software marketplace.