chatlyn

What problem does chatlyn solve?

Hospitality teams manage guest conversations across booking channels and messaging apps at once, including WhatsApp, email, Booking.com messages, and Instagram, and switching between apps and translating enquiries by hand produces slow replies, missed messages, and staff overload.

What does chatlyn do?

chatlyn is an AI communication hub for hospitality that pulls guest messaging from every channel into one omnichannel inbox and layers automation and AI assistance on top, serving hotel chains, independent hotels, and short-term rental operators.

How does chatlyn work?

The platform centralizes conversations from WhatsApp, email, Booking.com, Instagram, and website chat into a single inbox. An AI assistant suite drafts replies, responds to reviews, and translates inbound messages across dozens of languages in real time. A WhatsApp newsletter tool runs targeted upsell campaigns, an Automation Studio builds trigger-based guest-journey workflows from pre-arrival through post-stay, and a webchat widget adds booking directly in the conversation. A ticketing system routes threads to the right team member, and PMS integrations connect to systems such as Oracle Opera Cloud, Apaleo, and Mews.

Who is chatlyn for?

Independent hotels, hotel chains, short-term rental operators, and travel agencies, primarily across Europe and the MENA region, that want to centralize guest messaging, automate routine replies, and grow upsell revenue through WhatsApp.

• Type: Guest Communication
• Headquarters: Vienna, AT
• Integrations: 3
• Key features: Omnichannel Inbox, WhatsApp Automation, AI Replies, Message Translation, Guest Upsells

Listed on STR Market Map, the short-term-rental software marketplace.