str market mapHospitality operators run guest communication across booking, arrival, in-stay, and post-stay touchpoints with a patchwork of tools: a CRM for email, a separate OTA inbox, manual upsells, and paper check-in. Stitching these together consumes staff time and produces an inconsistent guest experience, especially at properties without a full front desk.
Akia is a guest experience and AI messaging platform for hospitality operators, founded in 2018 in San Francisco, used by more than 2,000 properties. It organizes its capabilities as modular skills across the guest lifecycle: guest services and messaging, reservations with direct-booking web chat, and marketing campaigns.
The AI agent draws on a configurable knowledge base built from house manuals, policies, and past conversations. Guest Services handles inbound messages across Airbnb, Expedia, Booking.com, SMS, email, and WhatsApp, answering questions and escalating to staff when needed. Around it sit guest-experience modules delivered through mobile mini-apps: digital check-in, arrival guidebooks, ID verification, upsells, online payments, and tipping. A unified inbox consolidates every channel for staff, and the platform connects to PMS, CRS, and lock integrations. Pricing is sold by skill and property tier through sales, with custom enterprise terms.
Boutique and independent hotels, hotel chains, and short-term rental operators that want to cut front-desk workload while keeping a human escalation path, plus revenue teams activating upsell and direct-booking channels.
Listed on STR Market Map, the short-term-rental software marketplace.