str market mapGuest data arrives split across a PMS, OTA extranets, WhatsApp, email and SMS, so operators running several properties cannot see one guest history, cannot personalise follow-up, and lose repeat stays to the channels that own the relationship.
BookBoost is a hospitality CRM and guest engagement platform that unifies guest data and every messaging channel into a single system for hotels, hostels, serviced apartments and aparthotel groups.
A Customer Data Platform pulls reservations and profiles from 80-plus PMS connections, including Mews, Apaleo, Oracle, Clock and Shiji, and deduplicates them into one profile per guest. Modules sit on top: Journey automates pre-arrival, in-stay and post-stay flows over email, SMS and WhatsApp; Inbox routes Booking.com, Expedia, WhatsApp, webchat and social messages into one queue with quick replies and internal notes; Broadcasts runs segmented campaigns; an AI Agent answers routine enquiries and hands over to staff; a Guest App adds digital check-in, guidebooks and in-stay upsells. Insights reports on campaign and segment performance. Pricing is per room, bed or unit per month.
Multi-property hotel groups, hostel chains and serviced-apartment operators that want one guest profile and one inbox across their portfolio.
Listed on STR Market Map, the short-term-rental software marketplace.