str market mapVacation rental hosts field the same guest questions repeatedly: check-in steps, WiFi credentials, house rules, local tips. They also struggle to coordinate housekeeping turnovers and capture in-stay upsell revenue without staff on site.
AIPEX provides an AI-powered in-property voice and touchscreen concierge for short-term rentals and hospitality, built on Amazon Alexa Smart Properties. Founded by Dana Young in 2017 (originally as Virtual Concierge Service) and based in Carnation, Washington, the company answers guest questions, delivers property information, and automates parts of the check-out and housekeeping workflow.
The Virtual Concierge runs on Amazon Echo and Echo Show hardware, using Alexa voice and a touchscreen to answer property-specific questions, and is also reachable on the guest's phone before arrival. A branded welcome card or video appears on screen when guests arrive without any guest action. When a guest verbally indicates they are checking out, housekeeping is notified automatically. The system detects gap nights between reservations and proactively offers extended stays and direct rebookings on screen and in conversation. A host portal tracks guest interactions and usage analytics, and the platform integrates with STR management systems including Hostaway, Guesty, OwnerRez, Hostfully, Tokeet and Beds24. Pricing is a per-property subscription, billed monthly with custom-duration options, plus a free mobile-only tier for hosts with five properties or fewer; subscriptions can be paused in the off-season.
Hosts and property managers in the US, UK and Canada (where Alexa Smart Properties is available) who want always-on in-property AI assistance to cut inbound inquiries and recover gap-night revenue, with the option to disconnect devices in the off-season.
Listed on STR Market Map, the short-term-rental software marketplace.