**The problem it solves** Vacation rental hosts and hotel operators cannot be available around the clock, so routine guest questions about directions, check-in codes, and appliances go unanswered in the evenings and on weekends, which lowers review scores and consumes hours of manual replies. **What ConciergeBot does** ConciergeBot is an AI virtual concierge for vacation rentals, boutique hotels, and event venues, founded in San Francisco in 2017. It handles guest communication over SMS, WhatsApp, voice, and a web widget with no app download, covering the guest journey from pre-arrival through checkout. **How it works** An always-on conversational AI answers guest questions with property-specific information across SMS and WhatsApp on the guest's own device. The platform also covers voice calls and a web widget, and operates in four interface languages: English, German, Spanish, and French. Alongside guest replies, it surfaces analytics on frequently asked questions and guest preferences so operators can refine property information. Pricing is quoted on request through a demo. **Who it's for** Independent vacation rental owners, boutique hotel operators, and event or conference venue managers that want round-the-clock guest support without staffing it, using the no-download SMS and WhatsApp model suited to short stays.
Listed on STR Market Map, the short-term-rental software marketplace.