**The problem it solves** Rental managers scaling beyond a handful of properties face a communication bottleneck: guest and tenant messages arrive at all hours, require accurate property-specific knowledge, and often need routing to cleaning or maintenance staff. **What Cortado AI does** Cortado AI is an AI messaging automation platform for short-term and long-term rental managers, founded in 2021 in Washington, DC by operators of a short-term rental portfolio. It automates inbound guest and tenant messaging, housekeeping and maintenance notifications, and owner communication through native integrations with major property management systems. **How it works** The AI autopilot resolves roughly 65% of inbound messages without human intervention, drawing on a knowledge base built from PMS data, uploaded documents, and prior conversations, with an average response time under 60 seconds. Native connectors cover Guesty, Hostaway, OwnerRez, and AppFolio, while team routing runs over SMS, email, WhatsApp, and Slack. A custom-build tier develops purpose-built AI workflows for larger operators, including invoicing consolidation and multi-portfolio messaging. Pricing starts at $25 per listing per month with volume discounts, and the AI handles messages in more than 100 languages while the platform interface is in English. **Who it's for** Professional short-term and long-term rental managers from small portfolios to several hundred properties, with a custom-enterprise tier for commercial and institutional operators.
Listed on STR Market Map, the short-term-rental software marketplace.