**The problem it solves** Vacation rental operators and boutique hotel managers spend hours a day answering repetitive guest messages, coordinating access, and upselling by hand, while guests get inconsistent digital touchpoints that leave revenue and satisfaction unclaimed. **What Enso Connect does** Enso Connect is an AI-powered guest experience platform for vacation rentals and boutique hotels. Founded in Toronto in 2019, it serves more than 50,000 listings across 60-plus countries, has processed over 10 million guest journeys, and reports more than 35 million dollars in upsell revenue earned by its operators. The company is an official Airbnb partner. **How it works** The core is the Boarding Pass, a branded no-download web app that carries guests from booking to checkout with check-in steps, guidebooks, upsells, fees, and local experience recommendations. A unified inbox centralizes Airbnb, Vrbo, Booking.com, WhatsApp, SMS, and email, where EnsoAI runs in CoPilot mode for staff-reviewed replies or AutoPilot for full automation. Around this sit the operational layers: contactless check-in, smart-lock access through August, igloohome, Nuki, Salto, Schlage, and Yale, guest verification via Autohost and Truvi, automated upsells and security deposits, and the Enso Experiences marketplace. PMS integrations cover Guesty, Hostaway, Hostfully, Lodgify, Mews, OwnerRez, and Streamline, with payments through Stripe. Pricing is custom-quoted by portfolio size, and the interface is available in English, French, and Spanish. **Who it's for** Individual hosts, vacation rental property managers from one to over a thousand listings, and boutique hotels and apart-hotels that want to automate guest operations without adding staff, with strongest adoption across North America and Europe.
Listed on STR Market Map, the short-term-rental software marketplace.