Guestway

What problem does Guestway solve?

Short-term rental and aparthotel teams run guest messaging, reviews, cleaning, smart-lock access, and climate control across four to six disconnected tools, none of which talk to each other or to the PMS. Guest context is scattered, replies are slow, and back-of-house work is coordinated by hand.

What does Guestway do?

Guestway is a guest-experience and operations layer that sits on top of the operator's existing PMS. It brings guest messaging, reviews, cleaning, access, climate control, and a branded guest app into one workspace, without replacing the PMS that handles reservations and channels.

How does Guestway work?

Guestway connects to the PMS through a two-way API sync and pulls in listings, reservations, and guests. A unified AI inbox merges Airbnb, Booking.com, WhatsApp, SMS, email, and social DMs into one thread with suggested replies and translation across 30 languages. Event-driven automations fire around booking, check-in, and check-out; cleaning is auto-scheduled and photo-verified; smart locks issue per-reservation door codes; thermostats follow occupancy; and a white-label guest app handles self check-in, ID verification, and upsells billed through Stripe.

Who is Guestway for?

Short-term rental operators, aparthotels, and hotel groups, from a handful of units to multi-thousand-room portfolios, that want to keep their PMS but consolidate guest communication and back-of-house operations in one place.

• Type: Guest Communication
• Headquarters: Ghent, BE
• Integrations: 44
• Key features: Unified AI Inbox, Review Management, Guest App, Automations, Smart Operations, Upsells, Access Management, Climate Control, Multi-Calendar, Cleaning Management

Listed on STR Market Map, the short-term-rental software marketplace.