Into AI

What problem does Into AI solve?

Short-term rental teams receive guest messages and calls at every hour, and a fast reply is not always a resolution. Lockouts, complaints and missed turnovers need someone to take ownership, which is hard to staff overnight.

What does Into AI do?

Into AI handles guest communication for short-term rental operators inside their property management system inbox. It offers software that drafts, translates and answers guest messages, an AI voice assistant called AVA for inbound calls, and Advantage, a managed guest service team covering inbox and phone around the clock. The software is live on Guesty and Hostaway.

How does Into AI work?

The AI answers from an approved property knowledge base and reservation data. Four modes set how much it does: Agent Assist polishes replies staff write, Copilot suggests answers for review, Autopilot replies within configured rules, and Revenue surfaces upsell and orphan night offers for approval. Messages that need judgment route to human specialists. A Night Shift option covers 10 PM to 8 AM only. Replies are available in languages including English, French, Spanish, Japanese, Dutch and Chinese.

Who is Into AI for?

Professional short-term rental operators and property management companies that want overnight and exception coverage, from small portfolios on the self-serve software to large portfolios on the managed per-listing plans.

• Type: Guest Communication
• Headquarters: Montreal, CA
• Integrations: 2
• Key features: AI Guest Messaging, AI Voice Calls, Multilingual Translation, Conversation Summaries, Orphan Night Upsells, 24/7 Managed Inbox

Listed on STR Market Map, the short-term-rental software marketplace.