**The problem it solves** Short-term rental hosts and boutique operators spend significant time answering repetitive guest questions and lack a branded digital touchpoint that reduces support load while upselling local services. **What Orana does** Orana Stay is an Australian AI guest-guidebook and digital concierge platform founded in 2018 and based in Adelaide, South Australia, serving STR hosts, boutique hotels, motels, and resorts. **How it works** The core product is an AI-generated, property-specific digital guidebook hosts can publish in under five minutes with no app download for guests, delivering house rules, check-in instructions, local recommendations, and property information through a mobile-optimized web link. Content is drafted with OpenAI and translated automatically into 106 languages, and hosts can apply their own branding, colours, and themes. Guidebooks are shared by link, email, SMS, WhatsApp, or QR code. An AI messaging layer answers inbound guest queries around the clock using the guidebook content, and the platform supports upsell prompts for early check-ins, late check-outs, and in-stay purchases. Orana Stay uses a per-guidebook subscription model: a free tier covers up to two guidebooks, paid Gold and Platinum tiers add custom branding, full support, and higher guidebook limits, and the Premier tier is listed at 5.95 dollars per guidebook per month. Integrations include Hostaway, Guesty, OwnerRez, and RoomRaccoon for reservation-triggered communications. **Who it's for** Short-term rental hosts and small accommodation operators who want to automate guest communication and deliver a professional digital experience without hiring additional support staff.
Listed on STR Market Map, the short-term-rental software marketplace.