**The problem it solves** Vacation rental operators and concierge businesses spend a disproportionate amount of time on repetitive pre-arrival, in-stay, and team coordination tasks that should be automated. **What Yaago does** Yaago is a French platform for vacation rental operators and concierge businesses that automates guest communication, operations management, and the pre-arrival experience. It centralises the tools needed to deliver a structured guest journey from booking confirmation through departure. **How it works** Yaago integrates with channel managers and PMS systems including Smoobu, Hostify, and RentalReady. Personalised digital welcome booklets carry house manuals, local recommendations, multimedia content, and reservation-specific information, automatically delivered on booking confirmation. Online check-in captures guest registration and policy consents. Automated messaging runs via SMS, WhatsApp, and direct chat. Smart lock integrations with Igloohome, Nuki, and TheKeys enable contactless access. Pre-stay and during-stay upsell capabilities are built in, alongside the Yaago.Team mobile app for staff task management, cleaning scheduling, and checklist verification with photo confirmation. Event-triggered automation for messages, notifications, and checklists runs from reservation events. Yaago is marketed under three tiers: Yaago Voyageur for guest experience, Yaago Mission for operational productivity, and Yaago 360 combining all features. **Who it's for** Independent property managers, vacation rental concierge businesses, and hospitality operators with multi-property portfolios across France and the wider European STR market.
Listed on STR Market Map, the short-term-rental software marketplace.