Best Guest Communication Software for Short-Term Rentals

These guest-communication platforms are ranked by their verified integration ecosystem and earned standing. Ranking on STR Market Map is neutral and cannot be bought.

1. Duve — 55 verified integrations. Duve is an Israeli guest experience platform founded in 2016, serving 1,050-plus hotels, vacation rentals, and hostels across 64 countries with digital check-in, AI messaging, upsells, and mobile keys.
2. Supahost AI — 54 verified integrations. US AI-powered guest communication assistant for Airbnb and STR hosts, drafting responses across channels while keeping the host in control of voice, tone, and escalations.
3. Chekin — 46 verified integrations. Guest check-in and compliance automation for STR operators and hotels, handling ID capture, police registry filings, and tourist tax collection across mandatory-registration markets.
4. Enso Connect — 45 verified integrations. Enso Connect is a Canadian guest experience platform founded in 2019 that serves 50,000-plus vacation rental and boutique hotel listings with AI messaging, digital check-in, smart-lock access, and automated upsells.
5. Guestway — 39 verified integrations. Guest-experience platform that adds a unified AI inbox, reviews, automations, cleaning, smart-lock access, climate control, and a branded guest app on top of an existing PMS.
6. UpMarket — 30 verified integrations. UpMarket is an Amsterdam-based AI guest platform, founded in 2022, that automates check-in, WhatsApp guest communication, regulatory compliance, and upselling for vacation rentals and small hotels.
7. Touch Stay — 29 verified integrations. Touch Stay is a Burgess Hill, UK digital guidebook platform, founded in 2014, that lets short-term rental hosts share property information and local recommendations via an app-free mobile link with an AI chatbot and upsell tools.
8. Cendra AI — 25 verified integrations. Cendra AI is a San Francisco-based platform that deploys AI agents to automate STR guest messaging across WhatsApp, email, and OTA inboxes, starting at about $10 per listing.
9. Holiday Hero — 25 verified integrations. Dutch guest experience platform letting vacation rental hosts and boutique hotels create digital guidebooks with upsells and local recommendations from booking to checkout.
10. Conduit AI — 24 verified integrations. AI guest communication for hotels and STR operators that processes inbound and outbound messages across SMS, email, WhatsApp, OTA, and inbound phone in a single inbox.

See the full, filterable ranking on STR Market Map, the short-term-rental software marketplace.